After I posted this, my mother emailed it to said WAP and attached this note.
WAP,
Below is an entry Briley posted on a Blog. I think she explains quite well how much we appreciate your professionalism, caring, and independent pharmacy. My favorite memory was a Christmas Eve when I had mixed Regular and NPH insulins, ruining the remaining bottles. You were about to close, yet stayed open as we rushed down for new bottles.
Thank you.
And then WAP emailed her back:
You and Briley just made my week! It really is nice to hear something like that to reinforce what we try to do here to make a difference. The struggle to keep an independent pharmacy alive gets more difficult each year and knowing we are appreciated is the main reason I haven't sold out to a chain. The fact that we have great customers like you and Briley makes it worthwhile.
Thank you for sharing that with me,
WAP