After I posted this, my mother emailed it to said WAP and attached this note.
Below is an entry Briley posted on a Blog. I think she explains quite well how much we appreciate your professionalism, caring, and independent pharmacy. My favorite memory was a Christmas Eve when I had mixed Regular and NPH insulins, ruining the remaining bottles. You were about to close, yet stayed open as we rushed down for new bottles.
And then WAP emailed her back: